Job Description

Scheduled Hours

40

Position Summary

Leads a team, coordinates, develops and delivers technical training materials and instructional courses in support of preparing resources and end users to operate in the future state. Works on projects with large scope and/or high visibility. Works with project management to determine the needs of stakeholders impacted by the change, helps determine deployment approach and methods (coaching, self-paced learning, instructor led learning, eLearning), and plans and delivers needed training materials (job aids, on-line help, deployment training user guides, self-study guides, supporting web pages) and communications leading up to training and deployment of new services.

Job Description

Planning

• Plans training, documentation and communication deliverables.

• Provides leadership, vision, creativity and strategy for the development of performance support materials.

• Conducts needs analysis of end user’s training and performance support needs. Defines learning objectives and designs course curriculum and training deliverables to meet those objectives.

• Coordinates planning activities to meet objectives and timelines. Forecasts required time and resources, provides status reports, and follows established methodology. Independently prioritizes the completion of tasks and resolution of issues to ensure compliance to project deliverables.

• Develops and implements communications plans and associated communications following established standards and methodology.

Analysis, Design, and Execution

• Studies and develops a comprehensive understanding of assigned systems. Works closely with co-workers, product teams, and business office subject matter experts to acquire an in-depth knowledge of the system, including system transactions and the business processes related to the system, and end-user experiences. Applies the in-depth knowledge in all phases of training and communication development (analysis, design, development, implementation and evaluation).

• Develops, tests, implements, and presents training deliverables in multiple formats such as case scenarios, simulations, e-learning courses, and other related support documentation following established standards and methodology.

• Ensures training and communications are delivered successfully, including training/presentation delivery, material production, training room set-up and registration. Develops and implements communications plans and associated communications following established standards and methodology.

• Coordinates with vendors, customizing vendor training materials as appropriate.

• Schedules and delivers deployment training or arrange for SME to deliver.

Leadership

• Leads and coordinates activities associated with the design, development, and implementation of performance support training and communication plans, materials and vehicles.

• Provides coaching to other performance support staff to successfully accomplish objectives.

• Directs activities and work of less experienced staff.

• Takes leadership role in performance support selection process, and on-boarding new resources.

Measurement

• Develops adoption metrics and other methods of measuring the success of training and communications.

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• Reviews and monitors the effectiveness of training programs and communication plans; leads and implements continuous improvement plans for training and communication. Compiles training and performance support feedback, as needed.

Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table

• Repetitive wrist, hand, or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Analyzing Business Processes, Applying Instructional Design Methods And Theories, Developing Training Curricula, User Documentation, And/Or Communications Programs (6 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

ADDIE Model, Adobe Captivate, Business, Communication, Educational Studies, Educational Technology, Leadership, Microsoft PowerPoint, Planning Ability, RACI Charts, TechSmith Camtasia Studio, Training and Development, Waterfall Model, Workday

Grade

G13

Salary Range

Base pay is commensurate with experience.

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.