Patient Scheduler II - Remote (essentiahealth)

essentiahealth Duluth, United States 2024-12-24

Job posting number: #168154 (Ref:R059397)

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Job Description

Building Location:

Business Service Center

Department:

46860 Scheduling

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Education Qualifications:

Key Responsibilities:

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
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Coordinates the scheduling of services for patients including ancillary and procedure scheduling
Handles incoming calls, follow-up and referral work queues, ticket scheduling.
Proficiently and accurately enters data into the permanent electronic health record while talking with patients
Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
Other clerical duties as assigned

Educational Requirements:

Completes designated HBI Courses within one year of hire

Required Qualifications:

1 year of clinical healthcare experience

1 year experience as a Patient Scheduler I

1 year experience in a contact/call center

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

Completion of Healthcare Business Insight’s Patient Access Certification Program within six months of hire date

FTE:

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

0830

Shift End Time:

1700

Weekends:

Holidays:

Call Obligation:

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

07/30/2024