Imaging Services Assistant - Part Time, Benefit Eligible - Bronson Battle Creek (bronsonhg)

Job Description

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Location

BBC Bronson Battle Creek Outpatient Center

Title

Imaging Services Assistant - Part Time, Benefit Eligible - Bronson Battle Creek

The Imaging Services Assistant provides support in the operation of the Radiology department. Under general supervision, and according to established procedures, and depending upon area(s) of expertise and assignment, the Imaging Services Assistant is responsible for maintaining record flow, patient flow, and maintenance of Radiology computers, equipment, and computer applications. The Imaging Services Assistant is responsible for providing excellent customer services to the Bronson organization. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements and Responsibilities:

High school diploma or general education degree (GED) required, Associate’s degree preferred, or comparable work experience.
Radiology or healthcare experience required.
BLS certification within the past two years or within six months of hire.

Imaging Assistant Tier 1 Responsibilities:
• Computer knowledge including but not limited to hardware and applications
• Demonstrated proficiency in Microsoft Excel, Word, and Outlook
• Ability to work with end users to determine application, hardware, communication, and workflow needs
• Attention to detail.
• Familiarity of end user business practices, to support the applications and workflows in a healthcare delivery environment.
• Excellent telephone presence and interpersonal skills.
• Demonstrated organizational skills.
• Monitor and control Radiology computer environment (application and hardware) according to daily workflows.
• Must be able to work independently with minimal supervision.

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.

• Scans system wide radiology records in EPIC and PACS daily.
• Retrieves system wide records as requested by department from outside facilities.
• Assist patient care staff if necessary (transport, lift assistance, help with family etc.)
• Provides patient and office information regarding any pretest procedures, instructions for arrival time and parking.
• Prepare exam system wide for mailing (i.e. imaging CDs, legal cases, loan outs, imported CDs into PACS system, etc.).
• Records accurate patient and test information from end users for radiologist, staff, radiology managers, etc.
• Corrects routine and non-routine computer malfunctions or works with PACS team to correct individual problems situations.
• Escalates issues to management or PACS team to accommodate end user’s needs.
• Prepares documentation for system wide protocoling for CT, MR, and PET/CT and prepares additional system safety documents for MR
• Utilizes appropriate problem-solving skills when responding to customer inquiries.
• Answers multi-line telephones and accurately records requests from end users.
• Audits system wide outstanding (not Final) exams in EPIC daily and exam turnaround times
• Transports film jackets between Bronson campuses and onsite storage locations.
• Assists physicians in retrieving computer images on the PACS computer system.
• Import CDs into the PACS system for routine exams, trauma/ER, and inpatient workflow.
• Utilizes BHG’s legacy applications to obtain exam and report information.
• Monitors and manages the flow of paperwork to and from radiologists’ reading area.
• Prepares and monitors system wide ER and “read and call” exams to insure they are read and reported in a timely manner (requires communication with ER and radiologists).
• Prioritizes workflow according to department procedures to be sure high priority tests are managed first.
• Communicates system wide critical result workflow with radiologist and referring physician.
• Performs basic equipment maintenance daily and performs daily task on Radiology applications.
• Determine phone customer needs, and appropriately route phone calls.
• Prepares huddle boards for department huddles.
• Schedules patients as needed within departments (thoracentesis, MR sedations, inpatient add ons, paracentesis, etc.)
• Keep records of daily changes made to the patient schedule: which patients are done on a specific MRI unit, now shows, cancellations, incomplete exams, etc.
• Assists with Claustrophobic, sick, or any other type of patient need during an exam and assists nursing staff with IV insertion and holding patients during sedation
• Conducts initial screening interviews of patients to provide documentation to provider appropriateness of MRI service (i.e. implants, orbits, medical history). Notes outlier concerns to providers of service.
• Order supplies as needed for the department and stock supplies/linens.
• Records patient data required by the Michigan Department of Consumer and Industry Services.
• Require patient to sign the Consent to Treat Form and Bronson Health Care Group’s Notice of Private Practices Form when necessary.
• Private Practices Form when necessary.
• Rescheduling system wide callbacks and notify management and billing of call backs.
• Clean procedure rooms and equipment as needed
• Prepare the necessary paper work for the Cardiologists.
• Follow proper radiation safety rules/protection.
• Call the Patient Transport department and report which patients are ready to return to their room.

The job description below is for Imaging Services Assistants working in MRI:

• Registering/checking in outpatients that arrive in the MR department and reviewing safety questions asked in EPIC.
• Performing preliminary screens of outpatients and IP/ER patients for metal and helping them to prep for the exam. Including but not limited to, reminding patients to remove all metal, providing scrubs to change in to and answering questions about the test as able.
• Answering calls to the department and routing them as necessary.
• Completes daily procedure log for patients on Alliance mobile scanner.
• Assists technologists with patient care including but not limited to; wayfinding for patients in the department and cleaning and resetting the MR tables as necessary.

Imaging Assistant Tier 2 Responsibilities:

• Rescheduling system wide callbacks and notify management and billing of call backs.
• Records patient data required by the Michigan Department of Consumer and Industry Services.
• Conducts initial screening interviews of patients to provide documentation to provider appropriateness of MRI service (i.e. implants, orbits, medical history).  Notes outlier concerns to providers of service.
• Keep records of daily changes made to the patient schedule: which patients are done on a specific MRI unit/CT, now shows, cancellations, incomplete exams, etc
• Schedules patients as needed within departments (thoracentesis, MR sedations, inpatient add ons, paracentesis, etc.)
• Prepares huddle boards for department huddles.
• Communicates system wide critical result workflow with radiologist and referring physician.
• Prioritizes workflow according to department procedures to be sure high priority tests are managed first.
• Utilizes BHG’s legacy applications to obtain exam and report information
• Import CDs into the PACS system for routine exams, trauma/ER, and inpatient workflow.
• Audits system wide outstanding (not Final) exams in EPIC daily and exam turnaround times
• Prepares documentation for system wide protocoling for CT and  MR prepares additional system safety documents for MR
• Loan out CDs and reports to other healthcare facilities.
• Prepares and monitors system wide ER and “read and call” exams to insure they are read and reported in a timely manner (requires communication with ER and radiologists).

The job description below is for Imaging Services Assistants working in MRI:

• All Tier 1 responsibilities
• Train Tier 1 employees who wish to progress to Tier 2 responsibilities.
• Handles call backs patients including placing the new order and getting them placed on the schedule with notes for the technologist.
• Reviews and works the protocol list for MR procedures for all locations.
• Calls physician offices to obtain medical records as needed to screen for implant safety.
• Calls physician offices to obtain new orders if studies have been ordered incorrectly.
• Places notes in EPIC when calling physician offices to obtain approval to change orders or obtain MRI safety clearance
• Verifies recent labs and informs patient of need to obtain labs if required for their testing.
• Places orders for screening radiographs as needed to ensure MRI safety.
• Contacts radiologists to get clearance for screening radiographs as needed

Imaging Assistant Tier 3 Responsibilities:

• In call center workflow, determines customer needs and appropriately route phone calls. Answers multi-line telephones and accurately records requests from end users.
• Performs basic equipment maintenance daily and performs daily task on imaging applications.
• Assists variety of end users with workflows in the imaging department computer system. (PACS/PowerScribe – advanced knowledge of application usage).
• Escalates issues to management or PACS team to accommodate end user’s needs.
• Directly assist in imaging services compute applications downtimes (EPIC/PACS).
• Corrects routine and non-routine computer malfunctions or works with PACS team to correct individual problems situations.
• Problem solves with Advanced Radiology Services will image transfers or reporting issues.

The job description below is for Imaging Services Assistants working in MRI:

• All Tier 1 and Tier 2 responsibilities
• Train Tier 2 employees who wish to progress to Tier 3 responsibilities.
• Manages the daily CON data entry and submission for BMH, BARS and BBC
• Managers the data entry for CT Lung Screenings (Ending July 1st)

Shift

10 Hour Day Shift

Time Type

Part time

Scheduled Weekly Hours

25

Cost Center

3121 M Coleman Breast Center (BBC)

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