Senior Systems Administrator - Reporting Ops - Part Time (bestcare)

Job Description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Corporate Office
Address: 825 S 169th St. - Omaha, NE

Work Schedule: 10-15 hours per week, at the discretion of employee and supervisor

Responsible for system maintenance and tuning to ensure the highest level of performance, availability and uptime for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and ensures adherence to system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to customers of the department.

Responsibilities:

Essential Job Functions

Systems Administration – Is fully proficient in all aspects of System Administration (as shown below). In addition is responsible for the ongoing development and improvement of processes and procedures supporting all systems administration activities.

• Configures and maintains assigned platform and/or system, which includes properly managing the operating system and ensuring installed software is operating as expected.
• Ensures platform or system is operating correctly at all times without over-utilizing resources and is recognizing connections with other applicable machines on the network.
• Regularly adds and deletes user logins and maintain user accounts; provide system security by checking files and directories for access, checking password changes, and restricting access by outside users on the platform or system.
• Configures system security via file permissions, host trusting, etc..
• Ensures that processes and procedures are in place to perform system backups according to departmental procedures.
• Schedules and implements system backups and data storage processes.
• Assigns and monitors system resources such as disk space, processor time, and network bandwidth, ensuring a file system is cleared when it fills.
• Balances work across all available operating systems in an effort to maintain system load.
• Assists in ordering, planning, and installing new or used hardware as requested.
• May install and test client file transfers adhering to departmental policies and procedures.
• Sets up batch jobs to run repeatedly as requested, ensuring process runs according to schedule.
• Installs all new versions of software and/or hardware on applicable units, coordinating upgrades with appropriate departmental staff.
• Performs proactive analysis of platform data (i.e. disk utilization, system load, etc.) to predict overloads or failures and correct these problems ahead of time.
• Ensures that the system is running correctly and that as much of the equipment is in service as possible; maintain all documentation related to systems administration.
• Provides optimal support to patients and staff.
• Ensures incidents, requests and changes are managed according to documented processes and within documented timeframes.

Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.

• Trains technical staff in how to use new software and hardware developed and/or acquired.

Proficient in troubleshooting.

• Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Mentors System Administrators and other staff on troubleshooting techniques and processes.

Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries, and other components.

Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.

Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.

Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations.

• Provides leadership in planning and implementation of projects requiring IT systems and services supported by System Administration.

Develops tools, procedures, and training sessions for Operations, Service Desk, and Desktop Support staff to assist with work.

Oversees the data center and computer host systems including hardware, software, and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.

JOB IS FROM: partimejobs.netVIEW

Stays current with technological developments in systems administration technology and recommends ways for NMHS to take advantage of new technology.

Problem Resolution - Proactively oversees the activities involved in quality resolution of problems related to area of responsibility.

• Responds with a sense of urgency to problems escalated to employee's level.
• Escalates to supervisor any situation outside the employee's control that could adversely impact the services being provided.
• Places the highest priority on providing quality [customer, client, end user] service by overseeing all activities of staff, ensuring the unique needs of customers are met.
• Ensures quality resolution and thorough and accurate documentation of customer issues.
• Provides analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
• Ensures incidents, requests and changes are managed according to documented processes and within documented timeframes.
• Participates in creating, administering, and continuously updating procedures for resolution of all related issues.

Team Interfaces - Establishes and maintains a professional relationship with team members and department contacts.

• Cooperates with team members to meet goals or complete tasks.
• Escalates work flow and communication issues to supervisor.
• Treats all internal/external customers and team members with dignity/respect.
• Mentors other team members with less experience.

Schedule:

10-15 hours per week, at the discretion of employee and supervisor

Job Description:

Job Requirements

Education

• Bachelor's Degree in Computer Science, Information Systems, Electrical Engineering, Computer Engineering, or a related field required.
• Equivalent work experience (5 years) in a  similar position may be substituted for educational requirements.

Experience

• 2 to 5 years experience administering and maintaining an operating system is required.
• 1 year experience in healthcare technology preferred.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Technical
  • Knowledge of shell scripting (e.g. ksh, bash, tcl, perl) is preferred.
  • Strong knowledge of applications, tools and techniques to maintain systems with the least amount of human intervention.
• Other
  • Suite of office software packages
  • 1 year of VMware experience preferred.
  • Based on assigned area, 3 years supporting and troubleshooting hardware to include IBM and HP preferred.
  • Based on assigned area, experience in a medium server environment (e.g. 100-500+ machines).
  • Ability to respond to incidents on a 24x 7 basis.
  • This position will also provide Tier 2 triage and escalation support.

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Reaching
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Fingering/Touching
  • Grasping
  • Keyboarding/typing
  • Repetitive Motions
  • Sitting
  • Speaking/talking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare (1-33%):
  • Equipment/Machinery/Tools

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.