Job Description

Employment Type:

Shift:

Description:

POSITION PURPOSE

Responsible for supporting the Director with the daily responsibilities of the Clinical Engineering Systems Administrator (CESA) team while providing technical expertise, guidance, and assistance in the area of clinical equipment network systems for Trinity Health Clinical Engineering (THCE). Responsible for planning, maintenance, troubleshooting and management of biomedical and imaging network (LAN/WAN) devices and infrastructure (i.e. servers). Works with CESA team members, key stakeholders, CEOs, Senior Management Leadership, and Information Services teams at Regional Health Ministries (RHM) and System Office to develop effective strategies and implementation plans. Promotes a department focused on IT compatibility and security of RHM medical technology assets. Serves as an escalation point to local RHM clinical engineering staff for guidance, technical assistance and remediation on device installation, cybersecurity and other matters as to not impact patient safety.   

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Keeps Medical Equipment Technology & Cybersecurity Director informed in a timely manner of issues affecting device configuration, network connectivity, or cybersecurity of medical equipment as noted in discussions with equipment manufacturers, other departments or fellow CESA colleagues.

Works independently with minimal oversight and supervision with the ability to provide interim leadership to CESA staff in the absence of Medical Equipment Technology & Cybersecurity Director.

Monitors clinical equipment that utilizes networking technologies and/or Unix or Windows based operating system. Monitors Medigate and Service Now tickets to respond to issues such as malware incidents, security policy expirations, inappropriate network data traffic.

Provides technical expertise to Clinical Engineering staff and on-site service as necessary. Works with TIS, CE personnel and vendor to address medical device issues as they arise. Issues addressed include device wired/wireless configuration, IoT data clarification, specific device network enforcement policies.

Supports EPIC/TogetherCare implementations system change over; assesses existing equipment and works with Epic/TogetherCare Project Manager to determine the integration strategy; conducts extensive testing to ensure successful change over; onsite training of local CE staff to do front line device inventory, configuration, and troubleshooting.

Serves as network (LAN/WAN) systems administrator for various and numerous Clinical Engineering Equipment systems/servers not managed by Trinity Information Services.  (Vast majority of devices are not managed by TIS) Accesses servers for reboots, patching, and configuration of new applications, etc.  Serves as conduit for escalations and remediations between the vendor and TIS to understand and implement fixes, policies, and procedures.

Serves as sole technical resource for implementation of clinical equipment requiring network interface configurations (i.e. enterprise EMR).  Assists with development of project timelines, milestones and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and ensuring a timely adherence to established timelines.

Performs root cause analysis for all related network device outages and performance issues.  Utilizes SQL and Python to perform data/trend analysis, and identify root cause of issues.

Documents solutions to problems, trouble-shooting techniques and developing end-user guidelines.  Recommends configuration changes to medical device and network environment based upon technology landscape, industry trends and experience.  Presents network security solutions and key medical device security metrics at monthly update meetings.

Manages user security and access, data backup processes, installation and/or upgrades of medical device related servers.  Responsible for the end to end installation, testing of servers and upgrades.

Works with vendors and THCE staff on hardware and software patch implementations. Coordinates software patch application process and subsequent device testing for clinical functionality to ensure equipment functions as planned; makes determination to roll back changes, if necessary.

Develops documentation of data maps and network layout diagrams for sites. Maintains database of all system related information related to clinical equipment including IP data, OS, criticality, and recovery information. Maintains network addressing schemes.

Promotes adherence to policies and standards.  Demonstrates knowledge and awareness of new and emerging cybersecurity trends and considers alternative courses of action when necessary (i.e. non-standard Trinity Health network landscape). Collaborates with TIS and CE staff to review alternative approaches and communicates recommendations to CE leadership.

Interfaces with vendors to keep abreast of products and services; build relationships and provide a source for problem resolutions. 

Utilizes knowledge of and experience with safety testing, repairs, calibration, installation, and routine/emergency service of various general and specialized diagnostic and therapeutic medical equipment in order to support the clinical engineering network system, and in cases of emergency, independently take necessary steps to remove devices from the network.

Researches and incorporates manufacturer’s equipment procedures, recommendations, standards and  code requirements, as well as acceptable industry processes and regulatory guidelines.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Minimum of an Associates' degree in medical electronics, electronic technology or computing infrastructure network technologies or related field plus five (5) to seven (7) years of experience in a hospital service support position or an equivalent combination of education and experience.  Bachelor’s degree in computer science or information technology strongly preferred. Certified Radiology Equipment Service (CRES) preferred but not required.

Minimum of three (3) years of related experience in infrastructure environments performing network administration utilizing LAN/WAN hardware and software solutions.

Experience in medical equipment service management, project management, and implementing best practices in a service support group, leading cross-functional work teams, with demonstrated results in reducing medical equipment repair and/or service costs, as well as, increased customer satisfaction.

Knowledge and experience associated with maintenance on nuclear medicine, diagnostic x-ray, therapeutic x-ray, ultrasound, or radiation therapy equipment, including but not limited to, R/F, Vascular/Specials, CT SIM, Mammography Units, PACS, 1st Look Cath Lab, CT etc. 

Experience or demonstrated proficiency with Windows and/or Unix based operating systems.

Must possess a comprehensive working knowledge of medical equipment, strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.

Advanced analysis of test data and interpretation of schematic diagrams is -required.  Manufacturer specific technical training on multiple modalities, and the ability to apply that knowledge in support of equipment throughout the healthcare system.

Demonstrated experience and working knowledge of standards and principles which govern electronic interchange of clinical data which use HL7, DICOM, TCPIP, and other protocols as they apply to the support and maintenance of biomedical networked systems.

Excellent interpersonal skills and the ability to develop and manage service support vendor relationships. Must be continuously, but constructively, demanding of service cost controls coupled with quality performance.

Must possess a passion for reducing total operating costs through sound strategic planning, and goal-oriented accountability. Prior budget and financial management experience.

Must be comfortable with managing conflict and willing to challenge conventional thinking at all levels of the organization.

Strong analytical skills, including ability to understand and define most critical issues and develop methodologies for collecting and analyzing relevant data (i.e., make vs. buy, total Cost Of Service Ratio (COSR), total Life Cycle Cost, lease vs. buy, etc.)

Excellent organizational and planning skills.

Must possess a high sense of urgency in carrying out the day-to-day functions in order to ensure devices are functioning as intended and patient safety is not compromised.

Must be able to communicate verbally and in written form, presenting a professional image at all times.

Ability to quickly gain a fact based understanding of current supplier base and major trends in relevant markets.

Ability to be a self-starter and independent worker and ability to juggle priorities and manage own work.

Must be able to operate effectively in a collaborative, shared leadership environment.

Must have detailed knowledge of HIPPA and network security standards and policy.

Ability to provide technical instruction and training to others.

Must have a personal presence that is characterized by a sense of honesty, integrity, and caring as well as the ability to inspire and to motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. 

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Operates in a typical office environment.  The area is well lit, temperature-controlled and free from hazards.  Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. 

Manual dexterity is needed in order to operate a keyboard.  Hearing is needed for extensive telephone and in person communications. 

The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. 

Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must be able to set and organize own work priorities, and adapt to them as they change frequently, and balance the requirements of working with the System Office and Regional Health Ministries (RHMs).

6. Must be able to travel to the various Trinity Health sites as needed (20% or less). 

Pay Range 40.62-60.93

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.