Job Description

Employment Type:

Shift:

Description:

SUMMARY

Creates and coordinates the development, testing, piloting and deployment of enterprise-wide software packages through a formal release management process.  Serves as liaison with application owners and project managers throughout the application packaging development and deployment process.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Coordinates, designs, develops and tests all enterprise level software distribution packages for use at remote locations.
• Provides in-depth support of core and basic support of non-core software.
• Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers.
• Performs in-depth investigation/research into resolution of non-routine problems.
• Provides solutions to moderately complex hardware and software issues to include configurations, optimizations, system imaging, queues, drivers, etc.
• Receives, maintains, and closes issues through the proper use of incident and request tracking software, meeting or exceeding all Service Level Agreement requirements and Quality standards.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• pay grade 13 range 74,114.97-111,172.4589

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science or related field or an equivalent combination of education and experience.
• Minimum three (3) years of experience with multi-site, large environment application package deployments.
• Experience with Novell ZENworks, Admin Studio, Intune, SCCM or a similar product for application packaging and distribution.
• MSI application packaging experience.  Experience with application virtualization preferred.
• Working knowledge of Windows automation scripting such as WMI, VBScript, batch files, PowerShell or PSAppDeployToolkit preferred.
• ZENworks experience for deployment of packages is preferred.
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• Experience and working knowledge of Visual Basic and Visual Basic scripting is preferred.
• In-depth knowledge of operating systems (Windows 10 workstation, Windows 20XX server).
• Minimum three (3) years’ experience configuring, supporting and troubleshooting Windows workstations and desktop applications.
• Minimum three (3) years’ experience with DLL conflicts, Windows registry, environment variables, and batch files.
• Advanced knowledge of PC hardware, peripherals, and core software.
• Basic knowledge of network operating systems, protocols, and administration.
• Microsoft Certified Technology Specialist certification (or equivalent) preferred.
•  Ability, aptitude, and desire to be part of service oriented team.
• Strong written and verbal communication skills and ability to interact effectively with clients, vendors, and ITS staff.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organize own work priorities and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. 

• This position operates in a typical office environment.  The area is well-lit, temperature-controlled and free from hazards.
• Incumbent communicates frequently, in person and over the telephone, with others in different locations working jointly on technical issues. 
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. 

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.