Remote Care Specialist (abbott)
Job posting number: #198350 (Ref:31109230)
Job Description
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with
Roles & Responsibilities
We are looking for Remote Care Specialist to join a team of Technical Support Specialists who provide the clinical and technical guidance on the use and operation of Abbott CRM products to the medical community and various Abbott departments:
- Provide technical support services in the field of Remote Patient Monitoring and CRM devices, mainly by phone and emails.
- Provide technical information to customers in response to inquiries/report from the field.
- Perform product evaluations and testing based on reports from the field.
- Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
- Provide and conduct product training to in-house personnel.
- Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
- As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on Abbott devices.
- Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues.
Education & Competencies
- Bachelor’s degree in medical / electrical / mechanical or medical technology is preferred or working experience in a similar position
- Track record as a technical specialist or a field engineer in our industry or equivalent
- Successful engagement with customers
- Excellent verbal and written communication skills in Dutch and English, French is desired but not mandatory
- Good experience in use of analytical tools and software
- Ability to work effectively within a team in a fast-paced changing environment.
Please apply and join Abbott today. Do Work That Matters
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Belgium : Bedrijvenzone Machelen - Cargo 831
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 10 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Not Applicable