Prolastin Customer Service Associate Representative - Accredo - Remote (cigna)

Job Description

Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to complex phone inquiries and addressing each with care, detail, and most importantly, empathy. JOB IS FROM: partimejobs.netVIEWThis position will be handling one specific medication (Prolastin).

5 - Week Training Schedule:

Monday – Friday 8:00 AM - 4:30 PM CST

Please look at your time zone to determine your post training/permanent schedule

Post Training Schedule:

EST: Monday – Friday; 11:00 am – 8:00 pm

CST: Monday – Friday; 10:00 am – 7:00 pm

MST: Monday – Friday; 9:00 am – 6:00 pm

PST: Monday – Friday; 8:00 am – 5:00 pm

Key Responsibilities:

• Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.

• Answer inbound calls from patients and assist them with their inquiries.

• Contacting patients through outbound calls to schedule orders, update them on prior authorizations and help them understand their pharmacy benefits better.

• Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.

• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.

• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

• Maintain high call volume productivity, handling an average of 40-50 calls daily.

• Adhere to scheduled work hours and meet performance metrics.

Qualifications:

• High School Diploma / GED required

• 2+ years of Customer Service experience

• Pharmacy & Medical Claims experience preferred

• General PC knowledge including Microsoft Office

• Excellent communication skills (verbal and written)

What else you’ll love about working here:

• Fun, friendly, and unique culture – Bring your whole self to work every day!

• Benefits from day one

• Choice of three unique medical plans

• Prescription Drug, Dental, Vision and Life Insurance

• Employee Contributions for HRA and HSA accounts

• 401K with Company Match

• Paid Time Off and Paid Holidays

• Tuition Assistance

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 24 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.