Patient Flow Coordinator - Part Time (thedacare)
Job posting number: #227167 (Ref:25-22039)
Job Description
Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness –
- Lifestyle Engagement
- e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
- Access & Affordability
- e.g. minimal or zero copays, team member cost sharing premiums, daycare
SCHEDULE:
(2) 12 hour ROTATING shifts 6-6:30p
Every 4th weekend required
Holiday rotating required
KEY ACCOUNTABILITIES:
Collaborates with multiple departments to effectively and efficiently support inpatient units to provide safe, quality patient care and achieve the desired patient outcomes. Ensures accurate and timely transfer of information to support patient placement and necessary staffing resources.
Answers and routes phone calls, pages physicians for appropriate transfer in a timely fashion.
Develops and supports effective team interactions through open and honest communication, receptive to feedback. Develops and supports relationships that create an environment where individuals and team members learn and grow professionally.
Accurately tracks and documents information and metrics assigned using current technology.
Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
Resolves problems by anticipating and intervening in areas of customer need, providing timely and accurate corrections to defects. Communicates changes efficiently and effectively with impacted parties.
Understands and supports the change management process on the organizational and departmental levels.
Values teamwork and is approachable, collaborative, responsive and enthusiastic.
QUALIFICATIONS:
Strong oral and written communication skills
Demonstrates diplomacy and tact when working in stressful situations with all levels of staff
Possesses strong communication, interpersonal and analytical skills.
High School or GED
Experience in a related field, desired
Strong technical skills
Ability to navigate and utilize complex phone systems
Ability to learn and adopt software quickly
Proficient with Microsoft tools (Word, Excel, Access)
PHYSICAL DEMANDS:
Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT:
Normally works in climate-controlled office environment with opportunities for hybrid work
Frequent sitting with movement throughout office space
Use of computers throughout work day
Frequent use of keyboard with repetitive motion of hands, wrist and fingers
Position requires compliance with department specific competencies.