ServiceNow Applications Administrator II (Centene)

Job Description

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

 

Position Purpose: Administers all aspects of key IT tools and web applications including configuration, maintenance, deployment, troubleshooting and resolution of technical support issues as required.

• Provides technical and strategic support for software components in complex mission critical environments
• Participates in implementing application updates such as upgrades, patches, integrations and new releases
• Performs backup and recovery of third-party applications, file-system management, and application installation or configuration
• Identifies proactive solutions for application technology requirements to benefit the business and maintain related documentation
• Plans and coordinates with key stakeholders for testing changes, upgrades, and new services, ensuring systems operate correctly in current and future environments
• Collaborates and interacts with application development teams and key stakeholders to fine tune and troubleshoot applications
• Identifies and resolves medium to highly complex production problems for operational support of applications
• Develops and implements processes for applications and systems monitoring
• Manages, supports, and resolves complex software, vendor, and technical issues
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 2 – 4 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

• One or more of the following skills are desired.
• Knowledge of Other: development toolset to design, develop, test, deploy, maintain, and improve software
• Knowledge of Other: one or more general purpose programming languages such as Java, Python, .Net, C++ etc.
• Experience with Other: administration, configuration, implementation of SaaS systems or software in the healthcare domain
• Preferred Certified ServiceNow Administrator (CSA)

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently

Pay Range: $29.43 - $52.98 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act