Remote Support Engineer (agilent)
Job posting number: #156849 (Ref:4028806)
Job Description
Job Description
Job Description:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Remote Support Engineer is a key player in the customer value chain and you are critical in supporting the customer's technical problems.
You will be challenged to quickly solve their pre and post-sales questions, troubleshooting customer's applications, delivering consulting and education services, being creative in using the latest technologies through phone & internet collaboration and e-Learning platforms.
As a Remote Support Engineer, you will help customers with questions regarding, Gas Chromatography, Liquid Chromatography or Spectroscopy Instrumentation.
The complexity of the business environment in a fast-growing market demands strong international teamwork with other Agilent organizations and the flexibility to adopt new technologies quickly.
A strong customer focus and professional presentation experience are required. You need to have strong analytical skills to analyze and solve technical problems. It is important that you like to communicate and work together with other people in a team.
Role-specific Responsibilities include:
Provide technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and Kakao e-service.
Solves routine and non-routine issues, challenges and problems within field of specialization.
Write technical support articles for the global knowledge base.
May book transactional sales opportunities and provide highly qualified leads to sales.
Qualifications
Job Posting Qualifications:
Bachelor’s or Master’s Degree or University Degree or equivalent in science with laboratory experience in either Chemistry or Biological Sciences.
Post-graduate, certification and/or license may be required.
Job Level - Associate: No prior experience required; may have up to 2 years of relevant experience.
Agilent Technologies Inc. is an equal-opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.