Guest Correspondence Ambassador (Part-Time) (seaworldentertainment)

What you get to do:

• Work in a team environment and interact with others in a professional manner
• Assist Guest Correspondence Supervisor with various special projects
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
• Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
• Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value-based concern resolution.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews.
• Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
• Maintain content and continuously update ride wait times for in park mobile app
• Assist as needed with new web, mobile and app development and management
• Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
• Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
• Monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes.
• Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights)
• Perform other duties as assigned

What it takes to succeed:

• Be at least 18 years old
• Have a High School diploma or GED
• Have 6 months of park experience (Internal only)
• Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
• Be proficient in Microsoft Office applications
• Have strong guest relations skills
• Have a professional demeanor
• Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
• Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues.
• Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
• Ability to manage and prioritize diverse projects
• Valid Driver's License and ability to meet company driving guidelines, preferred
• Be able to work up to 28 hours per week with a flexible schedule including weekends, evenings, and holidays
• Be willing to transfer to other Operations positions in event of CDC recommendations

What else is important:

• Be able to lift, carry, push and pull up to 50 pounds occasionally
• Be able to sit for long periods of time
• Perform tasks that require occasional, bending from waist to floor, kneeling and squatting, and reaching overhead
• Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
• Be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required

Compensation: $13.50 hourly