Job Description

The purpose of the Business Analyst II role is to develop business and functional requirements that serve as the basis for software and processes utilized by Bright Horizons internal users as well external customers.  Through a variety of means, the Business Analyst II will gather and document these requirements and serve as a communication bridge between business stakeholders and technical teams.  The BA must be able to perform job functions in an independent manner, to provide leadership and drive collaboration across disciplines in all solution development related activities. This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs.

What you will be doing:

• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes, focusing on medium to high complexity projects involving web, mobile and CRM applications.
• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, user stories, plans, flow diagrams, requirements write ups and solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
• Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.
• Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project’s alignment with the business needs.
• Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions.  Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources.
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• Assist technical team through design, code, test and deploy to ensure any issues are resolved.
• Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.
• Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC.
• Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications.
• Tailor all materials created for communicating and facilitating discussions to the intended audience.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult/sensitive information tactfully.
• Consistently acknowledge and appreciate each team member’s contributions.

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Business or related field or comparable experience
• 3+years related work experience
• Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook
• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences
• Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information
• Ability to work effectively as part of a virtual team
• Ability to work with diverse teams

Preferred:

• Experience working on mobile applications and/or Customer Relationship Management (CRM) applications (preferably Microsoft Dynamics 365) strongly preferred
• Experience using an Agile methodology strongly preferred
• Basic understanding of SQL preferred

Salary and Other Compensation Disclosures

The annual starting salary rate for this position is between $75,000 - $100,000 annually.  The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance

Deadline to Apply Information:

This posting is anticipated to remain open until 2/5/2025.

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866.

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.