Full Time & Part Time Lobby Customer Service Representative (denver)
Job posting number: #179210 (Ref:R0071714)
Job Description
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
NOTE: We are hiring for multiple positions. The positions are Unlimited (no end date) and Oncall (Part- Time). Further details will be discussed at the time of interview.
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is posted, however our target hiring range is $22.01-$26.84 . We also offer generous benefits for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
**Oncall positions are part-time, hourly roles. Oncall employees will work no more than 39 hours per week. Oncall employees are eligible to enroll in the City and County of Denver’s 457b retirement plan. Oncall employees are not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.
Location
In this position you can expect to work on site, 5 days per week. The primary locations for this position are listed below:
Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)
Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)
St Francis Center (2323 Curtis Street, Denver, CO, 80205
Richard T. Castro Human Services Center (1200 N. Federal Blvd
Denver Human Services East (3815 Steele St. Denver, CO 80205)
Arie P. Taylor Municipal Center (4685 Peoria St. Denver, CO 80239)
Federico F. Peña Southwest Family Health Center (1339 S Federal Blvd)
Families Forward Resource Center (1200 E 47th Avenue Suite 400)
What You’ll Do
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
About our Assistance Programs
The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.
Denver Human Services is seeking dynamic Lobby Customer Service Representatives for the Family and Adult Assistance Division at our Welcome Center and our Neighborhood Resource Sites.
Specifically, as the Lobby Customer Service Representative you will:
Provide professional and respectful customer service when working with internal and external customers
Gain general knowledge to provide responses to customer questions at the lobby window
Complete accurate data entry of new applications for food, cash, and medical benefits
Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction
About You
What You’ll Bring
Our ideal candidate has some or all the following experience, skills, and characteristics:
A proven ability to make a difference through engaging customers with a solution-oriented approach
Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
Bilingual skills and is and able read, write, and speak proficiently
Strong Microsoft Office skills (Outlook, Word, Excel)
NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position
Required Minimum Qualifications
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
Licensure & Certification: None
Application Deadline
This position is expected to stay open until January 30th, 2024. Please submit your application as soon as possible and no later than January 30th, 2024, at 11:59pm to ensure consideration.
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IVTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$22.01 - $33.02Starting Pay
Our target hiring range is $22.01-$26.84Agency
Denver Human ServicesAssessment Requirement
Administrative ProfessionalThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.