Job Description

Employment Type:

Shift:

Description:

Job Summary:

Assist patients and visitors with request for assistance in Harbor Dunes, Dunewood and Hospital locations.  Provide information about health system and community services.  Delivering excellent customer service to all and be available to answer questions that may arise.

Minimum Skills, Experience and Educational Requirements

• High School diploma Excellent customer service skills                              
• Ability to relate to a wide variety of people 
• Ability to use active listening skills, be empathetic and non-objective
• Knowledge of hospital and medical center helpful
• Excellent oral communication skills                         
• Ability to implement CPR and current BLS certification

Job Duties:

• Assist the patient/family throughout their hospital visit.                                                                                                
• Assist with requests for patient information.                                                                             
• Proactively provide excellent customer service to all who visit NOCH.
• Direct complaints to appropriate staff via the online complaint process or through a department manager.            
• Address special needs that may arise for families/visitors.                                                          
• Assist valet service when needed.  
• Assist information desk when needed.                             
• Assist in screening patients, staff and guests coming into the facility when screener is busy or unavailable. 
• Perform other related duties as assigned or requested.

Critical Demands of the Job

• Must be able to stand for approximately 95% of the day. Must be able to lift up to 50 pounds. Must be able to push a wheelchair.
• Work performed in a clean, well-lit area.           

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.