Next-Gen SIEM & LogScale Professional Services Manager (Remote) (crowdstrike)
Job posting number: #186536 (Ref:R21835)
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
JOB IS FROM: partimejobs.netVIEWAbout the Role:
As a Manager on the NG-SIEM and LogScale Professional Services team, you will lead a regional team and be the face of CrowdStrike’s Falcon NG-SIEM and LogScale while reporting to the Senior Manager. You’ll spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers within your region. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the NG-SIEM implementation from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support for NG-SIEM and LogScale.
What You'll Do:
Build and grow a team that helps customers operationalize and support NG-SIEM and LogScale.
Provide hands-on support in the trenches with all members of the NG-SIEM and LogScale team and help deliver high quality services to all of our customers.
Work cross functionally with CrowdStrike teams to ensure successful delivery outcomes.
Manage and mentor team members to help expand skill sets and maximize performance.
Anticipate customer needs for NG-SIEM and LogScale by staying aware of new CrowdStrike technologies.
Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the NG-SIEM and LogScale platform and associated modules.
Manage customer projects both directly and as a project leadership role.
Work closely and collaboratively with customer information technology teams.
Work closely and collaboratively with the internal NG-SIEM and LogScale cross functional teams to develop customer facing collateral.
Lead skills workshops for the Platform Operations team.
Travel up to 25% of the time.
What You'll Need:
8+ years of experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity.
Strong understanding of employee management concepts with the demonstrated ability to lead teams.
Prior management experience (3+ years) of small to medium-sized teams within software deployment projects and/or field engineering or consulting organizations.
Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities.
Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs.
Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts.
Experience managing technical deployments, tracking time, and running projects from kickoff to closure.
Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking and data storage.
Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders.
Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams.
Strong written and oral communication skills in English.
Willingness to travel.
Bonus Points:
Information Technology community participation (conference speaker, script contributor,…) is highly preferred.
Knowledge of distributed applications hosted in AWS, GCP, and Azure.
Experience and skills in Linux, Ansible, Kubernetes, and Kafka.
Automation experience building scripts in Bash, Python, or other programming languages.
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This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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