Job Description

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

This Opportunity:

The Remote Support Program Director serves as the operational leader of a Remote Support Services team to fulfill the agency’s mission; to provide life-long, high-quality support services, ensuring that people with intellectual disabilities and mental health lead fulfilling lives. The primary responsibilities of the director include ensuring health and safety of the individuals supported remotely, maintaining daily operations, and managing administrative activities necessary to meet all federal, state, and local requirements for licensing and service definitions. The director will provide direct supervision of the Remote Support Professionals.

What You'll Do:

• Personnel management and leadership of the remote support team (in coordination with HR and EVP) hiring, transferring, training, performance evaluation, formal supervision and any disciplinary actions up to termination.

• Maintain effective communication with families, friends, and other natural and paid supports in an individual’s life.

• Maintain the content, integrity and security of all documentation that comprises the electronic health record of services delivered.  All documentation must include language that is person-centered, and trauma informed.

• Demonstrate proficiency in the use of technology in documentation (including but not limited to electronic health record, Microsoft office, email, Relias, workday, etc.) Accurately and thoroughly completes and submits timely, all required documentation in accordance with organization, payor specific and state regulations.

• Provides remote support (as needed) to ensure that the team is functioning to support the health and safety of those served.

  View Orignal JOB on: partimejobs.net

• Overseeing effective remote medication management and administration in accordance with federal, state, and local regulations.

• Responsible for the overall financial stability of assigned programs.  Regularly review, analyze, and adjust as needed for program sustainability.

•  Develops, plans, organizes, implements, and coordinates operations in a manner that promotes growth and achievement for individuals supported, staff, agency, community, and all other stakeholders.

• Work with Quality Assurance Department to ensure the quality of programs, regulatory compliance, complaint resolution and use of best practices.

• Develop and present training related to remote support practices.

• Maintain positive working relationships within the communities served, including individuals, families, staff, monitoring and licensing agencies, organizations, funders, funding sources and other stakeholders.

• Prepare high quality written reports which succinctly identify organizational outcomes.

• Sets quantifiable goals, monitors work output, and evaluates results to ensure that departmental and organizational objective and operating requirements are met and are in line with the needs and mission of the organization.

• Maintain trainings as required and requested.

• Prepare and submit required receipts/invoices for purchases.

• Demonstrate knowledge of emergency procedures.

• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

• Driving and travel will be required.

• Must be willing to work flexible schedule with varying days/hours including periodic observation on all shifts; On-call as needed.

Education We're Looking For:

Associates: Human Services, Bachelors: Human Services, High School Diploma (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA

Experience We're Looking For:

Experience with licensure and service delivery regulation., Experience working with individuals with a mental health diagnosis and/or intellectual/developmental disability, Experience working with various forms of low-level, in-home technology., Supervisory Experience

Schedule:

Monday-Friday
Flexible schedule to meet the needs of the people we support.
Travel required.

Target Weekly Hours:

40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.