Cigna Benefit and Clinical Operations Lead Analyst - Remote (cigna)
Job posting number: #223092 (Ref:25003807)
Job Description
External applicants must have prior Cigna Pharmacy Operations experience
Position Summary
Cigna Benefit and Clinical Operations Lead Analyst is responsible for handling a wide variety of complex client level requests as well as Cigna Benefit installation projects. The successful candidate would be heavily engaged in a wide range of complex issue analysis, problem solving and other tasks to ensure accurate installation of requirements for cross functional partners and clients. Success in this role would be supported by intermediate account service skills and operational knowledge of client installation and associated systems to successfully complete assigned work. Position requires frequent and detailed communication with internal cross-functional partners. The successful candidate is proactive and willing to initiate actions to identify opportunities for improvement and championing those opportunities to completion. The expectation is that these continual improvement projects, are balanced with normal workload is delivered on time and as expected.
Position is accountable for assigned work with a focus on client satisfaction, quality, timeliness, performance guarantees and the effective use of cross-functional partnerships.
Partner with teams across the organization to identify, plan, and execute process improvement projects.
Assist with project planning by tracking status, milestones, risks for each project.
Determine return on investment and manage project priorities.
Complete assigned tasks and provide support to operation teams.
Execute assignments within committed targeted completion dates.
Assist with issue management and track issues to completion.
Adhere to all organizational SOPs and Compliance standards.
Report risks/issues and mitigation to management in a timely manner
Work independently to resolve standard and complex problems using existing procedures; engage cross-functional support and escalate as needed.
Show ability to be proactive in engaging in and participating in process improvement initiatives and other team projects.
Support special projects as assigned by leadership.
Demonstrates leadership abilities by assisting with peer training, mentoring and support.
Qualifications
High School Diploma or GED required
3+ years of pharmacy operations experience & knowledge of standard concepts, practices, and procedures in this space required
Knowledge and operational expertise in Express Scripts operating environment and tools (Channel Management, Client Benefit Manager) is preferred
Strong attention to detail; problem solving and analytical skills
Excellent communication and presentation skills, both verbal and written.
Ability to work cross functionally to resolve issues
Ability to manage timelines and meet tight deadline required
Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions
Strong PC skills including Microsoft Office products, e-mail and the Internet preferred
Strong focus on customer service required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 61,200 - 102,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.