Patient Access Representative I, Part-Time, Nights (massgeneralbrigham)

Job Description

Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Patient Access Representative I is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and the Sharf Admitting Center. The Patient Access Representative I is cross-trained in access functions related to pre-registration, admitting, family liaison services, patient and family navigation, and patient belongings workflow.

This position is 100% onsite. The hours are 11:30 pm to 8:00 am every Monday and Friday, including every other Saturday and Sunday.

 

• Associate's degree preferred.
• Minimum of 3-6 months experience in an office, community, or health care setting.
• Requires excellent interpersonal relationship skills to effectively communicate with patients, their families, physicians, and other support personnel.
• Requires moderate typing skills and computer experience, Microsoft Office package.
• Requires good judgment, tact, sensitivity, and the ability to work professionally in a stressful environment.
• Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.

Responsibilities:

• Facilitates and expedites the admission process while ensuring all data collected is accurate and complete.
• Demonstrates the ability to identify and assess challenging situations, make sound decisions, and utilize standard operating procedures.
• Interact professionally and diplomatically with patients, families, visitors, and all levels of staff, facilitating an exceptional patient experience at a critical touchpoint in the patient care journey.
• Conducts detailed admission process; greets and interviews patient/family in a timely, efficient, and courteous manner; determines whether admission is standard (scheduled, direct admit) or expedited/urgent; obtains, updates, and/or verifies all data, and acquires consents to complete required admission, including demographic and financial information, ensuring accurate billing and compliance obligations are met.
• Distributes and obtains all pertinent information regarding hospital policies, such as patient bill of rights and responsibilities, code of conduct, and advanced care directives.
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• Creates scheduled current or future admission encounters in the medical record system (EPIC). Enter/scan data pertinent to patient admission to ensure compliance with hospital policy.
• Collects and secures patient valuables in compliance with the Patient Valuables Policy. Serves as a central contact for public safety by facilitating the return of valuables after hours.
• Navigates patients to procedural areas, Labor & Delivery, or Inpatient Units (wheelchair and walking).
• Register family members for Texting & Liaison Services, provide updates, and communicate with recovery areas as needed.
• Refers patients with unresolved financial issues to Inpatient Accounts when appropriate.
• Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Execute departmental policy regarding HIPAA requirements. Ensure all patient information, including documents, lists, reports, and files, is always kept private, confidential, and secure. Interviews and patient discussions should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
• Perform other related duties and special projects, including covering other service areas, as assigned.
• Adheres to hospital policies and procedures, including but not limited to attendance and punctuality, including the use of time-keeping software before beginning work and at the end of the shift.
• Uniform requirements.

 

 

Onsite

 

75 Francis Street

 

24

 

Regular

 

Night (United States of America)

 

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.