Customer Service Representative - Accredo - Remote (cigna)

Job Description

Location: Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.

Summary: Are you passionate about assisting others and thriving in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Call Center Customer Service Associate Representative, you'll be crucial in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.

Key Responsibilities:

• Assist patients and prescribers through inbound phone calls in a high-volume contact center environment.
• Handle various inquiries, including scheduling medication orders, order status updates, explaining patient benefits, resolving complex account issues, de-escalating concerns, and billing inquiries within standard operating procedures.
• Maintain confidentiality and follow practice standards.
• Virtually participate on camera in an extensive paid 9-week training to ensure proficiency in Accredo systems and procedures.  In-class call-taking and assessment pass rates are required.
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• Engagement in continuous learning and feedback on monthly performance.
• Adhere to scheduled work hours and meet required monthly performance metrics.

Role Summary: Our Customer Service Associate Representatives are integral to our mission of servicing patients through medication scheduling and problem-solving. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.

Qualifications:

• High School Diploma or equivalent required.
• 1+ years of customer service experience. 
• Ability to excel in a high-volume call center environment.
• Flexibility with a changing environment of call types, processes, and procedures.
• Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.
• Strong communication skills, both written and verbal.
• Organized with excellent time-management abilities.
• Customer-oriented with the capacity to adapt to various patient perspectives.
• Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
• Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
• Reliable internet connectivity and a dedicated workspace free of distractions required.
• Must attend 100% of training and work your schedule the first 90 days of employment.

Join Our Team: Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in patients' lives. We offer comprehensive training, career development opportunities, and a supportive virtual environment. Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.