Customer Service Representative - US REMOTE (dxctechnology)
Job posting number: #224237 (Ref:51544845)
Job Description
Job Description:
- Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
- Researches customer inquiries and responds to appropriate parties in a timely manner.
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
Basic Qualifications
- High school diploma or G.E.D.
- One or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Business and analytical problem-solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions
Work Environment:
- This position is fully remote within the United States only
- Home base, remote – Laptop, Docking Station, Monitors, Headset will be provided
- Schedule: Monday – Friday, core business hours are 8 30am to 6pm EST
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
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