Principal Specialist, Customer Service / Demand Manager (remote) ) (globalhr)

Job Description

Date Posted:

2025-05-05

Country:

United States of America

Location:

HFL99: Field Office - FL Remote Location, Remote City, FL, 32301 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

In this role you will support customer requirements as you review customer orders and requirements,  communicate with the manufacturing sites to ensure delivery availably, and maintain accurate information in SAP.

What You Will Do:

• Manages a regular forecasting process at both the detail and aggregated program/customer level

• Maintain demand planning and forecasting assumptions, analysis, and decisions

• Ensure customer contractual requirements regarding demand and order execution are appropriately executed

• Performs analysis and prepare reports to ensure that demand is flowing accurately

• Participate as the demand owner/representative in an organization’s sales and operations planning process, to enable demand-supply balancing analysis

• Ensures data integrity and quality by reviewing data, identifying unusual occurrences, seeking explanations and assisting in developing corrections to prevent reoccurrences

• Consult with functional teams such as contracts, supply planning, value stream leader, operations, finance, business development and product development (if applicable) to obtain relevant data and insights on demand

• Drive cross-functional collaboration to influence the demand on the supply chain and prioritize demand for order fulfillment based on business objectives and customer segmentation

• Perform to key performance indicators to track and evaluate forecasts made, to assist in assessing the effectiveness of the demand planning & forecasting function, and to work towards continuous improvement

• Provide clear and concise recommendations to upper level management on information regarding future trends and demands.

• Develop and maintain constructive and cooperative working relationships with all stakeholders

• Adhere to and comply with policies, procedures and standard work processes.

• Support customer meetings and requests

• Perform day to day administrative tasks

• Must be willing and able to travel 10% of the time

Qualifications You Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience 

• 2+ years experience in a customer service or demand manager role within manufacturing

Qualifications We Prefer:

• SAP experience

• Experience from the aerospace industry

What We Offer:

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

•Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

•Tuition reimbursement program 

•Student Loan Repayment Program  

•Life insurance and disability coverage  

•Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

•Birth, adoption, parental leave benefits 

•Ovia Health, fertility, and family planning  

•Adoption Assistance           

•Autism Benefit  

•Employee Assistance Plan, including up to 10 free counseling sessions  

•Healthy You Incentives, wellness rewards program 

•Doctor on Demand, virtual doctor visits  

•Bright Horizons, child and elder care services 

•Teladoc Medical Experts, second opinion program  

• And more!  

Learn More and Apply Now:

Remote: Employees who are working in Remote roles* will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.  

*This position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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